Shipping policy
Shipping Policy
Order Processing Time
Your orders are generally prepared and delivered to the carrier within 1-3 business days. During peak periods (campaigns, seasonal sales), this period may be extended up to 5 business days. Once your order is shipped, you will automatically receive an email containing a tracking number.
Your orders are generally prepared and delivered to the carrier within 1-3 business days. During peak periods (campaigns, seasonal sales), this period may be extended up to 5 business days. Once your order is shipped, you will automatically receive an email containing a tracking number.
Delivery Times
- Standard Delivery: 2-5 business days
- Express Delivery: 1-2 business days (valid for specific cities)
International Delivery:
- Europe: 5-10 business days
- United States: 7-14 business days
- Other Countries: 10-21 business days
Delivery times are estimated and calculated from the date the order is shipped. Customs procedures, official holidays, and adverse weather conditions may affect delivery times.
Shipping Fees
Shipping fees are automatically calculated based on the delivery address and total weight of the order and are displayed on the checkout page. You can benefit from free shipping for orders over a certain amount.
Shipping fees are automatically calculated based on the delivery address and total weight of the order and are displayed on the checkout page. You can benefit from free shipping for orders over a certain amount.
Order Tracking
When your order is shipped, an email containing your tracking number is sent. You can track your cargo status on our order tracking page or through the carrier's website.
When your order is shipped, an email containing your tracking number is sent. You can track your cargo status on our order tracking page or through the carrier's website.
Delivery Information
Please ensure that your delivery address is correct and complete when placing an order. The responsibility for packages that cannot be delivered due to incomplete or incorrect addresses belongs to the customer. A reshipping fee may be charged for packages returned due to address errors.
Please ensure that your delivery address is correct and complete when placing an order. The responsibility for packages that cannot be delivered due to incomplete or incorrect addresses belongs to the customer. A reshipping fee may be charged for packages returned due to address errors.
Customs and Taxes (International Orders)
International orders are subject to the customs regulations of the destination country. Customs duties, import taxes, and other additional fees must be paid by the buyer. These fees are not included in the order total and are not covered by our store.
International orders are subject to the customs regulations of the destination country. Customs duties, import taxes, and other additional fees must be paid by the buyer. These fees are not included in the order total and are not covered by our store.
Damaged or Lost Packages
If your order was delivered damaged or has not been delivered, please share the situation with us within 7 days. We will investigate the matter and assist you. Photo evidence may be requested for damaged products.
If your order was delivered damaged or has not been delivered, please share the situation with us within 7 days. We will investigate the matter and assist you. Photo evidence may be requested for damaged products.
Unreceived Packages
If the carrier reports that the package has been delivered but you state that you have not received it, we will contact the carrier to investigate the situation. If it is confirmed that the package is lost, we will offer you reshipment or refund options.
If the carrier reports that the package has been delivered but you state that you have not received it, we will contact the carrier to investigate the situation. If it is confirmed that the package is lost, we will offer you reshipment or refund options.
Contact
If you have any questions regarding the shipping policy, you can contact us at [ initativhello@gmail.com ]. We would be glad to help you.
If you have any questions regarding the shipping policy, you can contact us at [ initativhello@gmail.com ]. We would be glad to help you.